Job Description

Position Summary

The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Principle duties and responsibilities (Essential Functions) include:  

• Key Job Functions
• Greet guests, escort them to tables, and provide menus in a timely fashion.
• Perform proper checkout at the end of shift as outlined in side work checklist
• Follow all appropriate systems outlined in the Service Manual
• Maintain service standards set forth in the Service Manual
• Follows guidelines for guest recovery, as necessary
• Responsible for the cleanliness and maintenance of service area and tools
• Must return all items to their properly zoned location
• Must use tools in the proper manner as outlined in the Service Guidelines
• Attend all ongoing training sessions
• Assist in the training and mentoring of new staff
• Follow all prescribed systems of organization and cleanliness
• Maintain levels of quality and service as outlined in the service manual
• Complete all before, during and after shift paperwork
• Follow all opening and closing checklists and sidework
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• G reet or welcome everyone, warmly with a smile
• U se eye and ear contact and guest’s name
• E stablish/anticipate needs
• S olve and own all requests/complaints
• T hank everyone
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience

• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Strong communication skills – writes clearly and informatively
• Appropriate professional appearance and demeanor
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Demonstrates accuracy and thoroughness; Monitors own work to ensure quality
• Completes work in timely manner
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Asks for and offers help when needed

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this Job, the employee is regularly required to stand, walk, talk or hear and taste or smell. The employee is frequently required to use hands to finger, handle, or feel, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Overview

Sonesta

Welcome to Sonesta. These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating nearly 80 years in hospitality. We offer a diverse and distinctive portfolio of nearly 60 properties across 3 continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.

We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests’ expectations. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. In fact, we consider ourselves more than a hotel management company - we’re a member of the communities we serve. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. We invite you to discover what you have been missing at Sonesta. Join us – we can’t wait to meet you!

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as nonexempt and is subject to overtime in accordance with Federal and State Regulations. This job description is subject to change at any time.

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