Office Technician Job at Department of Consumer Affairs, Sacramento County, CA

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  • Department of Consumer Affairs
  • Sacramento County, CA

Job Description

Job Description and Duties

Under the general direction of the Licensing Section Manager, Staff Services Manager I (SSM I), the incumbent is part of the Licensing Program’s support services staff. The incumbent regularly and independently performs a variety of the most difficult duties and is expected to consistently exercise a high degree of initiative and independence in establishing physician and surgeon license application files by applying the applicable Business and Professions Code (B&P) sections to determine a physician applicant’s licensing pathway (required exams and supporting documents); assembles and establishes both physical and electronic physician application files; handles the most sensitive and confidential mail submitted in support of an application or in support of various issues before the Board. The incumbent may provide suggestions to management to improve the efficiency and effectiveness of support staff duties and responsibilities. In addition the incumbent trains new staff on policy and procedures related to the handling of licensing applications and supporting documents, to ensure all support staff are performing the duties and responsibilities efficiently effectively, and consistently.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

The Medical Board of California (MBC) has adopted a hybrid work model for employees whose essential job functions can be performed remotely. Following an initial training period, this position may be eligible for a hybrid telework schedule. All hybrid schedules are subject to operational needs and may be adjusted or re-evaluated as conditions change.

Special Requirements

  • The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Criminal Offender Record Information: Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program materials at all times.

For the Office Technician(Typing) classification, a typing certificate is required for eligibility. You may refer to this resource page for assistance in obtaining the required typing certificate: Sacramento Works Job Center Locations -  .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent attendance, punctuality and dependability.

• Excellent computer skills using Excel, Word, and Outlook.

• Ability to communicate effectively orally and in writing.

• Ability to problem solve and make decisions.

• Able to work under pressure for time-sensitive and high priority projects.

• Take initiative and work both independently and as a team member.

• Good interpersonal and analytical skills.

• Ability to meet deadlines.

• Ability to be flexible and adaptable to frequent workload changes.

• Ability to provide excellent customer service.

• Ethics and Integrity.

Benefits

Benefit information can be found on the  CalHR website and the  CalPERS website.

We have free parking and are close proximity to public transportation and highways. We are located near restaurants and shops. 

Filing Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671. 

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    Statement of Interest (SOQ): In order to be considered for this position, you must provide an SOQ with numbered responses to each question, typed in 12-point font (Arial, Times New Roman, or one similar), no longer than one (1) page in length, and must answer the following:  

    1) Describe your experience in handling confidential and/or sensitive information.

    2) Describe your experience in managing and competing priorities and meeting deadlines.

    The page must list your name at the top of the page. Resumes will not be reviewed and do not take the place of the required SOQ. Applications received without an SOQ, do not provide numbered responses to each question, and do not follow the SOI instructions, including not listing your name at the top of the SOQ, will be disqualified.

Job Tags

Permanent employment, Full time, Work at office, Remote work, Flexible hours, Weekend work,

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